Help Desk Services

The Department of Information Technology Services (ITS) provides technology support services for the campus community. ITS makes student life on Florida A&M University’s (FAMU) campus easier with user friendly and innovative technology.

ITS’s interaction with students begins early during the admissions process when they receive their FAMNetID. A student’s FAMNetID is the username they will use throughout their entire student and alumni experience at FAMU. Students use their FAMNetID to access four major systems: FAMMail, iRattler, FAMU Wireless Internet and Blackboard.

  • FAMMail- Stay informed. FAMU’s official method of communication for students operates on Microsoft Office365 cloud based system and Microsoft Exchange 2010 email system for faculty and staff.
  • iRattler - Stay in the know. Students use iRattler to access academic records, campus finances, academic planning, enrollment services, and personal account information. 
  • FAMU Wireless Internet- Stay connected. FAMU Wireless is available campus wide to provide internet service where students need it the most.
  • Blackboard - Keep up with your class information, homework assignments and even attend virtual classes.

 

Methods of Requesting Assistance/Service

 

Hours of Operation

Monday-Friday
8:00 am to 5:00 pm